Customer Screens — Customers Managing Their Own Bookings
Once a booking is made, the questions in a customer's mind are simple: what time, with whom, where, how many sessions are left. Each of those is a phone call to your business. Customer screens put that information in their hands, and the calls drop noticeably.
What problem does it solve?
When customers cannot reach their booking details, they ring the business. Most of those calls are not new bookings but confirmations of existing ones — they occupy the operation and produce no revenue.
What you can do
Upcoming appointment
Date, time, service, staff member and location on one card. Customers answer "what time was it?" without asking you.
Booking history
Past appointments listed in date order, so customers can see what they had and when — and pick the same service quickly next time.
Remaining sessions
Customers on a package see how many sessions are left on their own screen, which ends the "how many did I have?" conversation.
Video meeting link
For online bookings, the meeting link sits on the appointment card so nobody has to hunt through messages at the appointment time.
Reminders and notifications
Confirmations, reminders and change notices arrive by SMS and email, with the same information kept current on screen.
Satisfaction survey
A survey link is sent once the appointment is complete. Customers rate the experience and you see the feedback immediately.
Why customer screens ease the operation
A significant share of calls to a service business are not new bookings. "What time was my appointment?", "which stylist?", "how many sessions do I have left?" — the answers are already in the system, but the phone rings because the customer cannot reach them.
Customer screens hand that information over. Showing information once is both cheaper and more accurate than explaining it repeatedly on the phone.
The second benefit is trust: a customer who can see their booking also sees that the business runs in an orderly way, which makes the next booking easier to secure.
No account required
Forcing someone to create an account is the single biggest drop-off point in booking. A customer who has to choose a password while trying to book will often abandon it.
In AsentTime a customer can book as a guest with a name and phone number. Those who do create an account keep a permanent record of their history and packages.
The choice is theirs; the business receives the booking and the customer record either way.
Mobile-first by design
Almost every customer opens this screen on a phone, so the layout is built for a small screen: the upcoming appointment sits at the top and actions are sized for a thumb.
There is no app to install — the screen runs in a browser. Customers who want to can add the page to their home screen and use it like an app.
No app download required
Can be added to the phone home screen
Upcoming appointment at the top
New booking in one tap
Video meeting link on the card
How to get started
The customer creates a booking
They pick a service and time on your booking page. An account is optional — they can book as a guest with just a name and phone number.
They receive confirmation
A confirmation message goes out with the booking details and any video meeting link.
They follow it from their screen
Upcoming appointment, history and remaining sessions all appear in one place.
They request a change if needed
You set the cancellation and rescheduling rules, and requests reach you as notifications.
Frequently Asked Questions
Do my customers need to create an account?
No. They can book as a guest with a name and phone number. Those who create an account keep a permanent record of their history and package status.
Can customers cancel their own appointment?
You set the cancellation and rescheduling rules, and requests reach you as notifications.
Can customers see their remaining sessions?
Yes. Customers on a package see the remaining count on their own screen.
Where does the video meeting link appear?
On the appointment card and in the confirmation and reminder messages sent to them.
Do they need to install an app?
No, the screen runs in a browser. Customers can add the page to their home screen and use it like an app if they prefer.
Key features for this industry
Related industries
Get started for your business today
Setup takes minutes and no card is required. You can use every feature free of charge during the trial period.
