Customer Satisfaction Surveys and Feedback
A survey link is sent automatically after every completed appointment. Responses collect in your panel so you can track your satisfaction score and read the feedback as it arrives.
What problem does it solve?
Most dissatisfied customers never complain — they simply stop coming. By the time the problem is noticed, the customer is already lost.
What you can do
Automatic survey delivery
The survey link is sent as soon as an appointment is marked complete.
Customisable questions
Edit the questions to suit your business and ask what you actually want to measure.
Satisfaction score
The score calculated from responses appears in the panel and its movement over time is visible.
Feedback per staff member
See how satisfied customers were with each team member.
Alerts on negative feedback
Low-scoring responses become visible so you hear about them while there is still a chance to act.
Alongside Google reviews
Connect your Google Business reviews and track your external reputation from the same panel.
Preventing the silent loss
The majority of customers who are unhappy never complain. They simply do not come back, and the owner only notices months later through a drop in numbers — by which point the reason is impossible to reconstruct.
A survey is the most practical way to break that silence. A simple question asked right after the appointment shows the customer the channel is open.
The real value appears in low scores: a customer who tells you they were unhappy is still a customer you can keep. Most stay when someone follows up.
Using per-staff feedback
Seeing feedback broken down by staff member makes both strengths and development needs concrete.
It works when used as a guidance tool rather than an audit: understanding what the person who consistently scores well actually does is the most valuable thing you can pass on to the rest of the team.
Beyond the survey: Google reviews
An internal survey tells you the truth; Google reviews tell you what is being said about you publicly. Together they give the full picture.
Connecting your Google Business reviews lets you both track them from your panel and display them on your business page.
Directing satisfied customers to leave a Google review is the lowest-cost way there is of winning new ones.
How to get started
Define your survey questions
Enter what you want to measure as questions.
Enable automatic sending
Turn on survey delivery on appointment completion.
Track the responses
Follow incoming feedback and your score from the panel.
Respond to negative feedback
Get in touch with customers who left a low score.
Frequently Asked Questions
When is the survey sent?
Automatically, as soon as an appointment is marked complete.
Can I change the survey questions?
Yes. You edit them to suit your business.
Can I see satisfaction per staff member?
Yes. Feedback is reported per team member.
Can I track my Google reviews too?
Yes. Connect your Google Business reviews to follow them from your panel and display them on your page.
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Get started for your business today
Setup takes minutes and no card is required. You can use every feature free of charge during the trial period.
