Automatic SMS and Email Reminders
AsentTime notifies automatically at every stage of a booking's life: confirmation when it is made, a reminder before it, an update when it changes and a notice when it is cancelled. Messages can be sent under your own SMS sender ID and from your own email address.
What problem does it solve?
No-shows are the most invisible cost a service business carries: no invoice is raised, but that hour can never be sold again. Most of the time the cause is forgetfulness, not bad intent.
What you can do
Your own SMS sender ID
Register your approved sender ID and messages arrive under your business name. Until then, sending runs through the platform.
Configurable reminder timing
You decide how long before the appointment a reminder goes out. Dispatch runs on a scheduled background job — nobody has to trigger it.
Sending from your own email address
Connect Gmail, Microsoft or your own SMTP server to send notifications from your business address.
Lifecycle notifications
Creation, updates, cancellations and completions all trigger a notification to the relevant parties.
Survey invitations
A satisfaction survey link can be sent automatically once an appointment is completed.
In-app and push notifications
New bookings and changes land as instant notifications for the business and staff, including push notifications on mobile.
Why reminders work so well
The vast majority of customers who fail to turn up never decided to cancel; they simply forgot. The rate climbs noticeably for appointments booked days in advance.
A reminder does two jobs: it prevents forgetting, and it gives a customer who cannot make it the chance to cancel. The second is usually overlooked but is worth just as much — a timely cancellation means the slot can be sold to someone else.
In AsentTime, reminders are dispatched by a background job that runs on a schedule. As long as the system is running, sending happens on its own; nobody needs to work through a list.
Sending under your own brand
Who a message comes from matters as much as what it says. A message from an unknown number is often deleted unread.
Register your approved SMS sender ID and messages arrive under your business name. On the email side, connecting Gmail, Microsoft or your own SMTP server lets notifications go out from your own corporate address.
This is not only a matter of visibility; a customer who recognises the sender is also far more likely to reply or cancel properly.
Platform messages and credits
Notifications sent by the platform itself are separated from your own business messages. Platform notifications do not consume your credit balance.
You purchase credits for your own sending and follow the balance from your panel. You are notified when it runs low.
How to get started
Open your communication settings
Enable SMS and email sending from the communication settings in your panel.
Set up your sender identity
Enter your approved SMS sender ID, and connect Gmail, Microsoft or your own SMTP details for email.
Choose the reminder timing
Decide how long before the appointment the reminder should be sent.
Review your message content
Adjust the wording to match how your business speaks to its customers.
Frequently Asked Questions
Will SMS messages show my business name?
Yes, once you register your own approved SMS sender ID. Until then, sending runs through the platform.
Can I choose when the reminder is sent?
Yes. You set how long before the appointment the reminder goes out.
Can I send from my own email address?
Yes. Connect Gmail, Microsoft or your own SMTP server to send notifications from your business address.
How do SMS credits work?
You buy credits for your own sending and track the balance in your panel. The platform's own system notifications do not draw on your credits.
What if a customer does not want to receive messages?
Contact preferences are managed per customer, and no messages are sent to records without consent.
Key features for this industry
Related industries
Get started for your business today
Setup takes minutes and no card is required. You can use every feature free of charge during the trial period.
