Sending From Your Own Email Address
Connect Gmail, Microsoft or your own SMTP server to send booking notifications from your business email address. Customers receive the message from an address they recognise, and replies reach you.
What it gives you
Sending from your business address
Notifications come from your own corporate address rather than the platform's.
Replies reach you
When a customer replies to a notification, the message lands directly in your inbox.
Lower spam risk
Messages sent from your own verified domain have a much higher chance of reaching the inbox.
Three connection options
Gmail, Microsoft or classic SMTP — pick whichever matches your setup.
Brand consistency
From your booking page to your messages, all communication runs under the same brand.
What you need
A Gmail, Microsoft 365/Outlook account or an accessible SMTP server
For SMTP, the server address, port and credentials
A domain-verified email address (recommended to reduce spam risk)
How to connect
Open communication settings
Go to communication settings in the panel.
Choose the connection type
Select Gmail, Microsoft or your own SMTP server.
Authorise your account
Approve access on the provider's screen for Gmail and Microsoft; for SMTP, enter the server address, port and credentials.
Send a test email
Confirm the connection works with a test message.
How the sending address affects delivery
Email providers check whether the sender's domain matches the server doing the sending. A mismatch is the most common reason a message lands in the spam folder.
Connecting your own email infrastructure means sending happens from your verified domain, and delivery rates rise noticeably.
Having SPF and DKIM records correctly configured for your domain raises them further. Those settings are made at your domain provider.
Which connection type to choose
If you use Gmail or Google Workspace, the Gmail connection is the most practical — you authorise without entering a password.
On Microsoft 365, the Microsoft connection offers the same ease and stays aligned with your corporate policies.
If you run your own server or use a different provider, the classic SMTP connection works in every case; you just enter the server address, port and credentials.
Gmail / Google Workspace — authorised without a password
Microsoft 365 / Outlook — aligned with corporate policy
SMTP — the general method that works with any provider
Frequently Asked Questions
Do I have to enter my email password?
Not for Gmail and Microsoft connections; authorisation happens on the provider's own screen. SMTP requires server credentials.
What should I do if my messages go to spam?
Make sure SPF and DKIM records are configured for your domain. Those settings are made at your domain provider and raise delivery rates noticeably.
Where do customer replies go?
Directly to the email account you connected.
What happens if I do not connect an account?
Notifications are sent through the platform. Connecting your own address is optional but recommended for brand consistency and deliverability.
Related integrations
Key features for this industry
Get started for your business today
Setup takes minutes and no card is required. You can use every feature free of charge during the trial period.
