Field Service Work Orders and Technician Management
The field service module turns every incoming request into a numbered work order. Customer, address, equipment, reported fault, diagnosis, work performed, parts used and time spent all sit in one record. Status changes are written to history, so who did what and when is visible afterwards.
What problem does it solve?
Requests arrive by phone, messaging apps and in person. Without a single place to hold them, the state of each job gets lost, technicians arrive without context and unanswered enquiries pile up.
The field service module is part of the Pro and Enterprise plans.
What you can do
Numbered work orders
Every request becomes an automatically numbered work order gathering customer, equipment, address, reported fault, diagnosis and resolution notes.
Technician assignment and visit planning
Work orders are assigned and visits scheduled. Jobs needing more than one trip get separate visit records.
Service locations
A customer may have several sites; each is defined separately with directions and an on-site contact.
Task lists and workflow templates
Repeating steps become templates, so tasks and checklists arrive with the work order for the technician to tick off on site.
Mobile use on site
Technicians see assigned jobs, equipment history and task lists on their phone, and add notes, photos and parts used.
Customer tracking page
A shared link lets customers see the stage their job is at, with internal statuses simplified first.
Why the work order has to be one record
In field service, information fragments naturally: the request is taken on the phone, the address written somewhere, the technician briefed verbally, the part used remembered, and pricing done afterwards. If any one of those pieces breaks, the whole job becomes uncertain.
A work order joins all of them in one record. Every step between the request arriving and the job closing accumulates under the same number.
Status transitions are recorded too: when the job was assigned, started, put on hold for parts and closed. That history is the only source you need both to spot operational problems and to settle disagreements with customers.
The technician's experience on site
Technicians see their assigned jobs on their phone: customer name, address, directions, on-site contact and the equipment's history are all to hand, with no need to call the office.
Where a workflow template exists, the tasks and checklist arrive with the work order. Ticking items off records the work as it happens, and ensures nothing is skipped and everything done is documented.
Recording a part against the work order deducts it from stock automatically. Photos and notes can be attached, so the evidence to show the customer is created on site.
Multi-visit jobs and time tracking
Not every job finishes in one visit. Waiting on a part, needing a second person or the customer being unavailable all mean returning.
AsentTime records each visit separately with start and end times, the attending technician and the work done. The total hours and number of trips therefore reflect reality.
That data matters for pricing too: you cannot quote accurately without knowing how long a job type genuinely takes.
How customers follow their job
A significant share of calls to a service business are not new requests but "what is happening with my job?". Those calls tie up the office and leave the customer uncertain.
A shareable tracking link is generated for each work order. Customers see the stage their job is at, with internal statuses simplified before being shown — the detail of your operation stays inside.
You can also publish a fault reporting form. Requests submitted through it become work orders directly, removing the risk of details lost in a phone call.
How to get started
Log the request
Enter a phone request from the panel, or let a customer's fault report become a work order directly.
Match equipment and address
Link the work order to the asset record and the service location.
Assign a technician
Assign the job and schedule the visit date.
Carry out the work on site
The technician ticks off tasks, records diagnosis and resolution notes, and logs parts used.
Close the job
Price it, notify the customer and close the work order. The whole record stays on the asset.
Frequently Asked Questions
Which plans include the field service module?
Pro and Enterprise. It can be tried free during the trial period.
Can my technicians use it on site from a phone?
Yes. They see assigned jobs, customer and address details, equipment history and task lists, and can add notes, photos and parts on site.
Can my customer see the status of their job?
Yes, through a shareable tracking link, with internal status names simplified before they are shown.
Can customers report faults directly?
Yes. Requests submitted through the fault reporting form you publish become work orders directly.
Can I define my own workflow steps?
Yes. Workflow templates let you define your own steps and checklist items.
Can I track jobs that need several visits?
Yes. Each visit is recorded separately with start and end times and the attending technician.
Key features for this industry
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Get started for your business today
Setup takes minutes and no card is required. You can use every feature free of charge during the trial period.
